Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cardinal Clinic
2019-03-26
Person
2
5
0
Review of Inpatients
written by a patient
26th March 2019
Good:
Attention of nurses to wellbeing & needs
My psychologist
Therapeutic classes
Room cleaning & bed making
Responses to requests
Access to the grounds
Improvement:
Patients resecting rules (& nurses enforing respect of rules). One of the terapeutic meeting rooms has notices saying water onbly to be taken in & mobile phones to be switched off (that's off not on silent). I respect the rules. I expect others to do so & if they do not I expect the staff to enforce the rules.
Occasionally (three times in four weeks) main course food was poorly cooked.
2019-04-01 12:44:56
Response from Cardinal Clinic
Thank you for your review. Your feedback is important to us and helps us to understand any areas of improvement that might be required.
Cardinal Clinic
2019-03-22
Person
4
5
0
Review of Inpatients
written by a patient
22nd March 2019
Everyone was extremely helpful.
I have zero complaints.
2019-04-01 12:50:43
Response from Cardinal Clinic
Thank you for your feedback, we are so pleased you found all staff very helpful.
Cardinal Clinic
2019-03-22
Person
4
5
0
Review of Inpatients
written by a patient
22nd March 2019
2019-04-01 12:47:13
Response from Cardinal Clinic
Thank you for sharing, this will help other people who might be looking at our hospital for treatment.
Cardinal Clinic
2019-03-13
Person
4
5
0
Review of Inpatients
written by a patient
13th March 2019
Always someone to talk to.
2019-03-20 11:30:15
Response from Cardinal Clinic
Thank you for your feedback, this helps us monitor and improve our service.
Cardinal Clinic
2019-03-13
Person
4
5
0
Review of Inpatients
written by a patient
13th March 2019
Treated with respect at all times and never judged. Always someone available to talk to and confide in. My mood was lifted by happy attitude and disposition of staff.
2019-03-20 11:45:00
Response from Cardinal Clinic
Thank you for your feedback. Our staff work really hard to ensure each patient is treated with dignity and respect and they feel supported at all times.
Cardinal Clinic
2019-03-13
Person
4
5
0
Review of Inpatients
written by a patient
13th March 2019
Group sessions are good, particularly the art/craft etc.
Good interaction with other patients.
2019-03-20 11:28:44
Response from Cardinal Clinic
Thank you for your feedback, this is important to us. We are pleased to hear you found the group sessions and the interaction with other patients beneficial.
Cardinal Clinic
2019-03-02
Person
5
5
0
Review of Inpatients
written by a patient
2nd March 2019
My only issue would be that mindfulness and alcohol groups clash. I find both to be useful.
2019-03-14 10:53:36
Response from Cardinal Clinic
Thank you for your feedback. With such a busy timetable it is sometimes difficult to prevent a clash, we endeavour to avoid this wherever possible. We are pleased you found both groups useful.
Cardinal Clinic
2019-03-02
Person
3
5
0
Review of Inpatients
written by a patient
2nd March 2019
Cardinal Clinic
2019-03-02
Person
4
5
0
Review of Inpatients
written by a patient
2nd March 2019
You provided me with very personal care. My needs - some very personal/intimate - were dealt with in a very dignified manner which was greatly appreciated. Support was given for any worries or when I was struggling to take the next step - more like when I couldn't make a decision on what the next step should be! The food was very delicious and nourishing. The cleaners were great too - very adaptable if your day wasn't going so well! I was given some codeine when I went home one of the weekends that was incorrectly charted. (I did bring it to the nurses attention) I was given a stronger dose of medication.
I do think the evening meds service would be improved. The handover and meds counting seems a little prolonged.
2019-03-11 14:19:00
Response from Cardinal Clinic
Thank you for providing a positive review of your care. When a medication error occurs it is looked into and scrutinised and lessons are learnt. Your feedback is important and helps us improve our service.
Cardinal Clinic
2019-03-02
Person
4
5
0
Review of Inpatients
written by a patient
2nd March 2019
The place was designed to make social interaction between patients easy. Even though this is something I struggle with and find anxiety inducing. Talking your problems out really helps. It could be improved by identifying problem characters and managing them so they don't trigger other people. (The dinner bell is quite patronising, feels like school).
2019-03-11 13:57:08
Response from Cardinal Clinic
Thank you for providing feedback. The gong for mealtimes was introduced to ensure all our patients could hear it - due to the age of our building it can be difficult to reach everyone.